SHIPPING & DELIVERY Fast ProcessingOrders placed Monday through Friday before 1 PM PT typically ship between 1-3 day, excluding holidays, weekends or any unforeseen event. Quick DeliveryMost orders arrive within 3 to 12 business days, depending on your location. Order TrackingYou’ll receive a shipping confirmation email with tracking details as soon as your order ships. Delivery GuaranteeIf your order arrives damaged, please contact us immediately so we can assist you. Shipping MethodsGround Shipping: This option applies to small parcels that meet the size and weight requirements for UPS Ground or USPS Priority Mail. **Free Shipping** is offered on Ground-eligible orders with a net sales value of $600 or more, valid only within the continental United States and DC. Net Sales refer to the total value of UPS Ground-eligible products in your cart before discounts and taxes are applied. Please note that USPS is the only carrier able to deliver to a PO Box. Freight Shipping: For large products that are too big to ship via UPS Ground or USPS, such as large rolling toolboxes, and countertops, we use a freight carrier. Freight shipping is charged at a flat rate per pallet based on the distance from the warehouse in Irvine, CA 92606. The shipping zones and corresponding rates are determined by the driving distance calculated using the Google Maps API, from the warehouse to the destination address. If your order contains a mixture of Freight and Ground-eligible products, the order will default to Freight, and no additional Ground shipping charges will be applied. For freight shipping to Alaska or Hawaii, please contact us for a quote. Freight orders cannot be delivered to a PO Box. If "Signature Required" is selected on your shipping method and you miss your delivery window, Garage Rebel is not responsible for additional shipping charges. REFUND & RETURNS As an authorized dealer of Boxo USA, we uphold their official policy. Please read carefully—return shipping is your responsibility, and the refund you receive will be net of original delivery shipping plus a restocking fee. To qualify for a return, all products require a Return Authorization Number (RMA) prior to being returned. The items must be 100% complete, in the same condition as when sold, and in the original packaging as provided by BoxoUSA. All packing materials, accessories, and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. Any products that have been modified and/or customized per the customer's specification will not be returnable. All cancellations and returns after the order has shipped will be inspected and subject to a 20% restocking fee and return shipping costs. Items returned without an RMA number will be denied and returned to the sender. Please contact our customer service department at 1-833-427-9090 or email us at [email protected] for additional assistance. FAQ What warranty comes with my BoxoUSA purchase?BoxoUSA stands behind their products with a limited lifetime warranty on most tools and tool storage. Torque tools, tool bags, and tool rolls are covered for one year. See Policy Below. Are BoxoUSA tools and storage products professional-grade?Absolutely. BoxoUSA products are engineered for demanding environments — from professional garages and motorsports teams to aerospace and industrial applications. They’re also a perfect upgrade for serious DIYers who want shop-quality gear at home. 4. How long will it take for my order to ship?Most BoxoUSA orders ship within 1–4 business days (excluding holidays or unforeseen events). Shipping times vary by location, but you’ll receive tracking as soon as your order is on the way. 5. Do you offer free shipping or local pickup options?Smaller products ship via UPS or USPS. UPS/USPS eligible orders over $600 qualify for Free Shipping. FREE pickup is also available at the Irvine, CA warehouse location (16912 Von Karman Ave, Unit B, Irvine CA). 6. Can I return my order if I’m not satisfied?Yes — returns are accepted within 30 days of delivery on unused, undamaged products in original packaging. Some restrictions may apply for customized or special-order items.
