Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers by Kristin Anderson and Ron Zemke

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Introduction: About This Book -- Pt. 1. Pat Answers To Peevish Questions And Provocative Customer Comments -- Pt. 2. Smart Answers To Even Tougher Questions -- Pt. 3. Questions Wit h No Easy Answers -- Pt. 4. Getting Service As Good As You Give: The Amazingly Simple Secret Of The Ten-second Connection -- Pt. 5. Customers Say The Darnedest Things. Kristin Anderson & Ron Zemke. Includes Bibliographical References (p. 139-140). This 1995 AMACOM Paperback is in good condition. ISBN: 9780814478844 SKU: 1276481 Note: Any image shown is from a stock photo and is not the actual book. Show more