Everyday Heroes of the Quality Movement by Perry Gluckman and Diana Reynolds Roome

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What does it take to make radical or even small-but-crucial changes in an organization's efficiency? What can American industry do to become more productive? Who examines old habit s, tries out new systems, and takes the inevitable flack? Everyday Heroes of the Quality Movement addresses those issues with inspiring stories about process improvement and a sympathetic tribute to the people who make change happen.Readers will find their own working lives reflected in the stories of the manager, the buyer, the engineer, the worker, the president, and the consultant. These everyday heroes are individuals who have changed perceptions. They are often unsung, and may risk their livelihood or status to stand out and oppose the old ways.Based on the late Dr. Perry Gluckman's personal experience as a consultant implementing the theories of W. Edwards Deming, these fictionalized accounts let you into the lives of six people who put themselves on the front line of the battle for quality improvement. The stories tell real experiences of people who work in America's companies, from top executives to line workers. What they have in common is the courage to imagine a better working world and the fortitude to put themselves out on a limb to achieve it. This 1993 Dorset House Pub. Paperback is in good condition. ISBN: 9780932633262 SKU: 1276483 Note: Any image shown is from a stock photo and is not the actual book. Show more