Total Quality Management: a Cross Functional Perspective by Ashok Rao

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The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global co mpetition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control. This 1996 Wiley Hardback is in good condition. Very heavy and large, additional postage will be required. Previous owner's name written in pen on page one. ISBN: 9780471108047 SKU: 1539977 Note: Any image shown is from a stock photo and is not the actual book. Show more