[SHIPPING TIME] We ship to all states and territories in Australia as well as New Zealand. We have three delivery time frames: 1. EXPRESS (~1 week delivery) -tracking emailed within 1-2 days -available on some items 2. STANDARD (~2-3 weeks delivery) -tracking emailed after 1.5 weeks -our default shipping time for most items 3. XLARGE ITEMS (~4-6 weeks delivery) -tracking emailed after 4 weeks -for XL items only (eg Zimomo) In rare instances, there may be delays due to public holidays or unforeseen circumstances outside of our control. Please contact us directly on ig if you have any questions regarding your order. [QUALITY ASSURANCE] Manufacturer defects may occur occasionally. We do our best to ensure products are in good condition before shipping out. Unfortunately we are not responsible for manufacturer defects of a doll/figurine that is inside the bag. We ensure our products are in good condition before shipping out. Damages to product boxes, packaging and cases as a result of carriers are outside of our control. [AUTHENTICITY] We only sell authentic blind box products directly from overseas official channels or verified suppliers. Authenticity can be confirmed via the Authenticity scratch-off sticker which is on all Pop Mart products. [CONFIRMED CHARACTERS] Please note confirmed characters have opened boxes but actual figurine is still sealed within inner bag! Our dm's are always opened, so feel free to contact us if you have any enquiries regarding delivery or a specific product. Instagram: @fuzzyjoy.studio
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