Shipping & Store Policies Shipping & Processing Thank you for shopping with Exclusive Looks By Bre! We work hard to process every order as quickly as possible. Processing Time: 2–3 business days Shipping Time: 3–5 business days (after processing) Orders are processed Monday through Friday, excluding weekends and holidays. Once your order ships, you’ll receive a tracking number via email. Please note that shipping time begins after your order has been processed. Order Tracking Once your package has been handed over to USPS or the selected shipping carrier, tracking updates are controlled by the carrier. If your tracking information appears delayed or has not updated, we recommend allowing 24–48 hours for the carrier to refresh their system. Incorrect Shipping Address Please double-check your shipping address before placing your order. If an incorrect address is entered and your order has already shipped, we are unable to reroute or modify the package. If your package is returned to us due to an incorrect or incomplete address, the customer is responsible for any reshipping costs. Lost, Delayed or Stolen Packages Once your order has been accepted by the shipping carrier, delivery is managed by the carrier. If your package is marked as delivered but cannot be located, we recommend: Checking around your delivery location Asking neighbors or household members Contacting your local USPS office Filing a claim directly with the shipping carrier if necessary While we’ll gladly assist you with locating your shipment whenever possible, Exclusive Looks By Bre cannot guarantee carrier delivery after the package has been shipped. Returns & Exchanges Due to the nature of our beauty products and for sanitation purposes, all sales are final. We do not accept returns or exchanges on: Lace Glue Lace Gel Melt Spray Skin Protectant Remover Wigs Lashes Digital Products Gift Cards Please review your order carefully before completing your purchase. Damaged or Incorrect Orders If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Please include: Your order number Clear photos of the product Photos of the packaging We’ll review your claim and work quickly to provide a solution. Digital Products All digital products are delivered electronically and are non-refundable. Due to the instant nature of digital downloads, all sales are final. Contact Us If you have any questions about your order, we’re happy to help. Please contact us using the Contact page on our website or email our customer support team, and we’ll respond as soon as possible during normal business hours. Thank you for choosing Exclusive Looks By Bre. We truly appreciate your support and look forward to helping you achieve flawless, long-lasting installs.
