Crucial Conversations

Chepstow Books & Gifts Verified independent store

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'Crucial Conversations' provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, i t teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. Show more