DESCRIPTION : Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces. PRODUCT DETAILS : ISBN : 9781478947899 BY (AUTHOR) Porath, Christine PUBLISHER : Little, Brown & Company PUBLICATION DATE : December 27, 2016 COUNTRY OF PUBLICATION : United States IMPRINT : Hachette Audio LANGUAGE : English AGE : Tertiary Education PRODUCT FORM : Paperback / softback DIMENSION : 209 mm x 142 mm WEIGHT : 222 g PRODUCT CATEGORY : Economics, Finance, Business & Management
