Active Listening

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Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information. Active listening is a fu ndamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others. Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks. Course Topics: Session One: Course Overview Session Two: Defining Active Listening What is Active Listening? Identifying Good Listeners Tips for Becoming a Better Listener Pre-Assignment Review Session Three: Body Language Basics Session Four: Attitude is Everything! Understanding Sympathy and Empathy Creating the Right Mindset Being Genuine Making Connections Session Five: Encouraging Conversation What Is Said and What Is Heard Asking Questions Probing Techniques Paraphrasing Techniques Session Six: Building Relationships Building Common Ground NLP Tips and Tricks Session Seven: Getting Over Listening Roadblocks Recommended Reading List Post-Course Assessment Pre- and Post-Assessment Answer Keys Personal Action Plan Show more