Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can"t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In this two hour Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Course Outline Module One: Getting Started Module Two: Getting Organized, Part One Dealing with E-Mail Managing Electronic Files Keeping Track of the Paper Trail Making the Most of Voice Mail Module Three: Getting Organized, Part Two Keeping Your Workspace Organized Using a To-Do Book The Extra Mile: Adding Project Management Techniques to Your Toolbox Module Four: Managing Time Managing Your Time Keeping Others on Track Maintaining Schedules Module Five: Getting It All Done On Time Prioritizing The Secret to Staying on Track Goal Setting Module Six: Special Tasks Planning Small Meetings Planning Large Meetings Organizing Travel Module Seven: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Eight: Non-Verbal Communication Skills Body Language The Signals You Send to Others It"s Not What You Say, It"s How You Say It Module Nine: Empowering Yourself Being Assertive Resolving Conflict Building Consensus Making Decisions Module Ten: The Team of Two Working with Your Manager Influencing Skills What to Do in Sticky Situations Module Eleven: Taking Care of Yourself Ergonomics Stress Management Dealing with a Heavy Workload
