When you communicate assertively, you act fairly and with empathy, not with aggression, bullying or passivity. This takes precision and balance, as well as a strong belief that your rights and needs are as valid as everyone else’s. It’s not always easy to be assertive, but it is a skill that can be learned. In this Skillbook we show you how you can develop assertiveness by: Defining what assertive behavior looks like, and its benefits. Identifying how assertive you are. Exploring a variety of different assertiveness techniques. Learning how to use the LADDER technique to be more assertive when you communicate. This workbook should help you to feel more confident, and give you a renewed sense of who you are and what you stand for. Most importantly, you will know how to get what you need from now on – in a fair but firm way. 22 pages. This workbook is a downloadable product. All our Skillbooks are available for free to Mind Tools Club members. Go to www.mindtools.com to sign up and gain full access.
