Shipping damage and stolen goods happen. It's not common, but it can ruin your week if/when it does. We know that deliveries are already stressful, and nothing is worse than waiting several months for a product, and then it arrives damaged. Dealing with with a complicated and drawn our claim process is the bitter cherry on top of an already bad situation. Assure shipping insurance will make the process easier. Expedited Claims: The damage claim process is prioritized for Assure customers. Without Assure Protection claims can take weeks. With Assure you get to cut the line! More Flexible Options: France and Son's standard damage policy requires a replacement product; however, with Assure you can get a refund if your claim is accepted. Theft Protection: If a package is stolen our standard policy doesn't cover a replacement or refund. With Assure you are insured against this huge inconvenience. *All claims must be submitted within 3 days of receipt. Submitting a claim is easy! Just us at [email protected] with the following info: 1) Subject: Assure Claim for Order [Your order number]2) Do you best to provide a written description of the damage3) Attach images of the boxes, shipping labels, and the damaged product(s).4) Await your expedited resolution! *Claims must be filed within 3 days of receipt.
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