.display { display: inline-block; background-color: #fff; margin: 10px; border-radius: 5px; } table td, table th { border:none; padding: 0px } table { border:none; } Epsilon Support Plans Epsilon Support Plans aim to enhance customer satisfaction, increase return on investment, and minimize downtime. These plans are offered for a term of 1 year, 2 years, or 3 years. The 1-year plan comes with the standard 12-month warranty, while the 2nd and 3rd year plans include an extension of the warranty period. Benefits Direct phone line You’ll have phone access to certified Epsilon experts during business hours. Priority email & online chat support Receive quick and helpful assistance from BCN3D's team of dedicated agents, providing a response time of less than 24 hours. Remote Training Increase your team's efficiency by scheduling a private remote training session. Get expert advice one month after installation to ensure a smooth integration process. Extended warranty Enjoy greater peace of mind by purchasing a 2 or 3 year plan, which includes an extended warranty for your printer. Maintenance Kit Maximize the performance of your printer with the Epsilon Support Plan, which includes a Maintenance Kit equipped with all the necessary tools you need for continuous optimal performance! Plans Basic Plan Included with the printer Email & online chat support (response time 48-72h) 1 year warranty (worldwide) Epsilon Support Plan 1 year Priority email & online chat support (response time less than 24h) Access to a dedicated support phone line (08:30 - 17:30 CET) 1 hour call with BCN3D Applications Engineer (1 month after installation) BCN3D Maintenance Kit 1 year warranty (worldwide) Epsilon Support Plan 2 years (Incl. Extended Warranty) Priority email & online chat support (response time less than 24h) Access to a dedicated support phone line (08:30 - 17:30 CET) 1 hour call with BCN3D Applications Engineer (1 month after installation) BCN3D Maintenance Kit 2 years warranty (worldwide): 1 standard year plus 1 extended year. Epsilon Support Plan 3 years (Incl. Extended Warranty) Priority email & online chat support (response time less than 24h) Access to a dedicated support phone line (08:30 - 17:30 CET) 1 hour call with BCN3D Applications Engineer (1 month after installation) BCN3D Maintenance Kit 3 years warranty (worldwide): 1 standard year plus 2 extended years. FAQs Can you purchase a Support Plan after you purchase a 3D Printer? If you decide not to purchase an Epsilon Support Plan right away, you have a 30-day window after activating your printer to do so. Once your plan has expired, it is not possible to extend it. This means it's best to purchase multi-year plans upfront, so that you're covered for the entire period you need. I have a Support Plan, how can I schedule my hour with a BCN3D Applications Engineer? Please visit this website and schedule it. Remember that it should be done 1 month after installation. What are the warranty terms if I purchase a plan with an extended warranty? The 2nd and 3rd Year warranty terms are subject to the same conditions detailed in the standard 12-month warranty document. Find the warranty details here.
