A dependable and high-performance hot water urn, perfect for catering, offices, and busy event spaces. With a 20-litre capacity, it delivers between 80 to 100 cups of hot water per hour, making it ideal for high-demand environments. Its double-walled polished stainless steel body and vented, cool-to-touch twist-to-lock lid ensure both safety and durability, while the concealed heating element provides quick recovery, superior corrosion resistance, and effortless cleaning. The urn is equipped with a variable thermostat for precise temperature control, a water level sight glass, heat-resistant knobs, and easy-lift safety handles for user convenience. Safety features include an over-temperature protection device that automatically shuts off power if the urn boils dry, and a chrome-plated brass non-drip tap for spill-free dispensing. Backed by a 12-month full parts and labour warranty, the Birko Urn 20L combines robust construction, user-friendly features, and reliable performance for any commercial setting.