Service Information Our diagnostics service utilises our up-to-date genuine online platform available to authorised BMW Group independent specialists to quickly and accurately identify & pinpoint errors in your vehicle. With a comprehensive description of what is causing the errors and when they occurred, we can identify and pinpoint any critical issues to ensure your vehicle is safe and efficient. Our hardware and software used in this service meet or exceed specifications within BMW Group's main dealers. Availability Our diagnostic service is available on Tuesday evenings, from 6 PM to 10 PM, and all day Saturday. Booking Your Appointment If you have a preferred time, please get in touch with us as soon as possible after placing the order, including the time that suits you. If we don't hear from you after placing your order, your appointment will default to the following Saturday at 10 AM. Digital Diagnostic Reports Digital diagnostic reports will be supplied on request only during your scheduled appointment and are not retrospectively available after your appointment. Important Information Any CAN blockers or modifiers (if fitted) must be removed or disabled before your appointment. Examples are; JB4, Ghost immobilisers, and key duplication blockers. If we cannot read your vehicle due to the installed and active items, you will still be charged in full for your appointment. Your OBD port must be easily accessible if it has been relocated. If you have an FRM installed in your vehicle affected by the common firmware issue and your FRM becomes unresponsive during your session, we will not take any liability for this issue. However, if requested, we will do our best to assist and organise a repair with a third party.
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