Also included in Business Pack Free Samples PDF | Word Builder terms and conditions for both business and consumer customers. The terms and conditions should be included with a proposal or quotation supplied to the customer so that the customer is aware of the terms and conditions in advance. Clear terms of business reassure customers they are dealing with a professional organisation. Clauses in this agreement include: Definitions and Interpretations Introduction Proposal Products and Services Specification Price Title and Payment Delivery and Risk Supplier Obligations Customer Obligations Warranties and Guarantees Defects and Snagging Exclusions Indemnities Complaints Arbitration Cancellation Cooling Off Period - (consumer version only) Termination Notices Force Majeure Waiver Assignment Severance Entire Agreement The Consumer Rights Act 2015 - (consumer version only) Your Statutory Rights - (consumer version only) Jurisdiction Schedule Supplier details Customer details Architect details (if applicable) Description of products to be supplied Description of services to be supplied Location of works Start date Works timetable and milestones Project price Payment terms The consumer version complies with: Consumer Rights Act 2015 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Upgrade? Business Legal Documents CompactLaw Business Pack contains these terms and conditions and more than 95 related business documents.