Building Great Customer Experiences

Pigeonhouse Books, Dublin Verified independent store

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Author: Shaw, ColinBrand: MACMILLANEdition: 2002Format: IllustratedNumber Of Pages: 240PartNumber: 43187-11961Release Date: 13-09-2002Details: This book is about building and deliv ering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.EAN: 9780333990131Model: 43187-11961Languages: EnglishBinding: hardcoverItem Condition: New Show more