Managed IT Service Plans for Small Business Simple, predictable IT support plans for SMBs that need reliable technology, fast support, and practical guidance without enterprise-level complexity. Essential Site For micro businesses needing reliable remote IT support. From $395 / month ex GST Best for: Up to 5 users, single site Remote IT support Microsoft 365 assistance Email, Outlook and Teams support Basic device troubleshooting Security update guidance Vendor coordination Ideal for small teams that need dependable support without a full managed IT agreement. Most Popular Business Site For growing SMBs that want proactive IT management and predictable support costs. From $750 / month ex GST Best for: Up to 15 users, single site Unlimited remote support during business hours Up to 2 hours onsite support per month Microsoft 365 administration User onboarding and offboarding Device monitoring and maintenance Patch management support Cybersecurity baseline checks Teams, SharePoint and Outlook support Printer, network and workstation support Vendor and ISP coordination Monthly service summary A practical “IT department in a box” for SMBs that want less downtime and fewer surprise IT issues. Business Premium Site For businesses needing priority support, stronger security, and automation-led improvements. From $1,450 / month ex GST Best for: Up to 30 users, single site Everything in Business Site Priority support handling Up to 4 hours onsite support per month Advanced Microsoft 365 security review Conditional access and MFA guidance Backup and recovery checks Quarterly IT review Technology roadmap planning AI and workflow automation recommendations Procurement and licensing assistance Improvement planning for business systems Designed for businesses that rely heavily on technology and want IT to actively improve operations. Optional Add-Ons Additional Users From $25–$45 per user/month depending on support and security requirements. Additional Sites From $250 per month for extra offices, warehouses, or remote locations. Additional Onsite Support Available at standard hourly rates when included monthly onsite time is exceeded. Teams Rooms Management From $30 per room/month for monitoring, update checks and remote support. Fair Use & Scope Service plans are designed for standard SMB operational IT support. Project work, major migrations, after-hours support, complex infrastructure, excessive support usage, cabling, hardware costs, software licensing and third-party subscriptions are quoted separately unless specifically included in your agreement. Need help choosing the right plan? Tech Support 365 can review your current setup and recommend a practical managed IT plan based on your users, devices, site requirements and budget. Request a Service Plan Review
