The Call Center Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. The Call Center Environment test is appropriate to administer to those with as little as one year or as much as four years of experience in a call center. Total Questions 24 Question Types Simulation Competencies Tested Call Center Protocol Tasks Tested Logging InOrder 422375Skywalker CDTaxes and ShippingChristy JansenJansen VisaShipping Order 606112Billing Order 606112Order 849544Discounting Copper BraceletsPricing Zen GardensBracelet Page NumberSusan CarsonCarson AMEXCalculating Ship TimeBilling Order 988586Heavy Metal CDPricing Cooper MP3Making RecommendationsDiscounting Queen MP3Joe JonesJones MasterCardBilling Order 959653Confirming Order 959653
