This test is suitable for call center operators with at least one year's experience. It is designed to evaluate general math skills often employed in a Call Center setting. It covers the following areas; Service Level, Production, Payroll, Time Zone Conversion, Currency Conversion and Customer Required Information. This assessment may be applicable for Call Center Managers and Call Center Representatives where mathematical calculations are required.A calculator or scratch paper and pencil may be used if determined by the administrator.Tests for Call Center Data Entry and Call Center Basic Spelling are also available. Total Questions 30 Question Types Multiple Choice Competencies Tested Service LevelJob-relatedCustomer Required InformationTime ZonesCurrency Conversion Tasks Tested Answer Time AllowedAssign More OperatorsAllocate Work LoadRequired Operator CountDetermine Calls Per OperatorMeet Call Time RequirementBreak Time AllowedAvoid OvertimeMilitary Time Clock CalculationMeet Calls Per Day RequirementCalls Per HourMonthly PremiumsAdd Shipping CostRefund AmountCalculate SavingsInclude Sales TaxLower Interest SavingsCalculate DepositBulk Purchase SavingsDetermine SavingsInternational Date LineConvert Eastern Time to Pacific TimeConvert Mountain Time to Pacific TimeConvert Mountain Standard Time to Central Daylight TimeConvert Pesos to US DollarsConvert US Dollars to PesosConvert US Dollars to Canadian DollarsConvert UK Pounds to US Dollars
