Master the skills of handling incident calls, including asking the right questions and briefing the Chief Warden. Learn techniques to prevent escalation and ensure a swift response by raising the alarm effectively. Practical, Scenario-Based eLearning for Real-World Readiness Our immersive, scenario-based eLearning equips your staff with the practical skills and confidence to handle real-world emergencies effectively. By engaging learners in decision-making situations, we make training accessible, flexible, and tailored to your specific needs — ensuring your team is prepared for any challenge, anywhere, anytime. Experience a sample of our eLearning in action — click below to interact and explore Get this for free or at a discounted rate by subscribing to Bounce Biitz! Subscribe Today! About Call Taker Training When people from outside of an organisation want to make contact, Reception or other Call Takers are likely to be the first point of interaction. Likewise, when staff members or students discover an incident, their first point of contact is likely to be the reception for the caller. Therefore, it is important that call takers understand their role and know what is expected of them during potential and actual emergencies. Who is this designed for: Call Takers / Reception What's included: Use emergency Call Taker Checklist Use Bomb Threat Checklist Provide immediate action advice Understand the escalation process Support internal emergency response procedures Broadcast emergency messages Maintain thorough records of all reported incidents
