Click and Collect If you select Click and Collect, this means your hair will be ready at our studio for your appointment. This option is for clients with or without a booked appointment. Shipping Details Because our hair is custom prepared and not mass produced, please allow 7-11 business days for order processing, not including shipping time. Once your order has been shipped, you will receive a confirmation email with your tracking details within 5 business days. Please note that all deliveries require a signature. If a signature cannot be obtained at the time of delivery, your package will be held at your local courier depot for pickup. REFUND/RETURN POLICY Due to the nature of our product and hygiene regulations, once purchased, wigs, frontals , bundles and closures cannot be refunded. Refunds and exchanges are NOT offered on any product as all of our products are final sale. We offer no warranty or guarantee: if you damage your frontal , bundles or closure in any way , we are not liable and will not offer you a refund or exchange. Please look at our after care section which helps guide you into properly taking care of your hair extensions. Any chemicals or hair products that you use is out of our control. Please ensure that you test all hair products before using it on the hair as this can cause damage. We are also not responsible for any damage caused by over bleaching or hair dye. We suggest seeking professional help when dying your hair extensions.
