If you have already bought two or three pillows this year and none of them worked, read this paragraph before anything else. The CloudFlex Pro is firm, it comes in one height, and it weighs 2.5 kg. If what you want is a pillow you sink into, this is the wrong one and we would rather say so now than take your money and argue about it in three weeks. What is actually inside it No memory foam. No latex. No shredded fill. The core is a single piece of hyper-elastic TPE gel, moulded into an open honeycomb grid, and you can see straight through it. That open structure is the whole point: it carries weight by flexing, not by compressing, and air moves through the core instead of collecting under your ear. The shape is contoured rather than flat — roughly 10 cm under the neck and 8 cm under the head, so your neck is held slightly higher than the back of your skull. Who it suits Side and back sleepers who wake up with a stiff neck on a soft or flattened pillow People who run hot at night and end up flipping the pillow looking for a cool side People who have worked out that stacking two pillows, folding one in half, or rolling a towel under the neck is a symptom, not a fix People who want firm support and are not looking for a cloud Who it does not suit If you like a soft pillow you can sink into — the grid pushes back. Our own customers who wanted soft did not get on with it If you sleep mostly on your stomach — a contoured 10 cm pillow will hold your head too high If you need to fine-tune the height — there is no fill to add or remove. One height, take it or leave it If a 2.5 kg pillow sounds like a nuisance — it is heavy. It stays where you put it, and it is heavy to carry and to strip The specifications, without the marketing Size: 52 × 35 cm (20.5 × 13.8 in) — fits a standard pillowcase Height: about 10 cm at the neck, 8 cm at the centre Weight: 2.5 kg (5.5 lb) Core: hyper-elastic TPE gel, open hexagonal grid Feel: firm, springy, high rebound — it does not mould to you the way foam does Cleaning: the grid can be rinsed and air-dried Shipping and returns, stated plainly In the United States this pillow ships for $11.99 and takes 8 to 10 business days. Free shipping starts at $149, so a single pillow does not reach it — two do. To Mexico it is $11.99 and 10 to 16 business days. Returns run for 90 days. Please read the conditions on our refund policy page before ordering, because they are stricter than the usual sleep-trial wording you will see elsewhere: the pillow must come back unused and in its original packaging, return postage is yours, and a restocking fee applies. If that is not workable for you, do not order it. Questions before you buy: [email protected]. Telling you it is firm now is cheaper for both of us than a refund later.
