Why Is There a Cooler Charge on My Order? At Polana, delivering the highest quality Polish foods to your door is our top priority. Many of our products require careful temperature control to ensure they arrive fresh and ready to enjoy. That’s why we use specially insulated shipping coolers designed to maintain the right conditions during transit. Each order that includes perishable items is carefully packed in a sturdy cooler with a protective styrofoam lining, ensuring that frozen and chilled foods stay at the proper temperature. The cooler charge covers the cost of this premium packaging, helping to preserve the freshness and integrity of your order. How It Works: Each cooler can hold up to $182 worth of products before another is added to your order. This ensures your food arrives in the best possible condition, no matter how much you order. We understand that additional charges are never ideal, and we appreciate your understanding as we work to provide the best shipping solution available. Our goal is to bring authentic Polish flavors to your table with the same quality and care as if you had purchased them in person. If you have any questions about your shipment, please don’t hesitate to reach out to our customer service team!
