Avoidance is the #1 response of leaders when dealing with a difficult situation. It can be uncomfortable having conversations about unmet workplace expectations and challenges like: Personal hygiene and dress code Attendance and tardiness Workplace bullies, misconduct and inappropriate behavior Underperformance, insubordination or defiance This self-paced on-demand course and accompanying workbook equips leaders with a proven six-step process for conducting a firm and respectful conversation that results in lasting change. The six-step process can be used in a wide variety of situations with employees, peers and even your own boss. The course includes a downloadable participant guide, interactive activities and final exams. Upon completion of this course, you will: Have increased confidence and competence to effectively conduct difficult conversations. Disarm common predictable responses such as defensiveness and blame-shifting. Understand the importance of setting employees up for success, taking into consideration the responsibilities of the organization, the leader and the employee. Assess situations objectively, minimizing the tendency to automatically place blame on the employee for unmet expectations. Features: One full year of access to the on-demand, self-paced eLearning course Pause, rewind and re-watch at your convenience Practical tools you can use immediately at work and in your personal life. Interactive activities and a final quiz to aid in and measure retention. Free downloadable participant guide ($65 value)
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