Order Form for Instructors 11 lessons covering the communication competencies required to perform professionally at work with colleagues. Perfect for team leaders or new employees integrating into a professional workplace culture. Lessons include videos showing effective and ineffective interactions on 10 topics, with skills explanation and recording practice. Building Relationships Getting Started Interruptions Asking for Help Asking for Feedback Acknowledging an Error Clarifying Working Out a Problem A and B Standing Your Ground New lesson Paraphrasing and Summarizing Outline Unit Name Competency Skill 1 Skill 2 Paraphrasing and Summarizing Clarifying Asking for Information Clarify, Paraphrase, and Summarize Say What You Can Do Building Relationships Social Contact Conversation Small Talk Getting Started Social Contact Conversation Formal Greetings Self-Introduction Interruptions Social Contact Conversation Interrupting Clarifying Asking Information Clarifying Receiving Negative Feedback Asking for Help Asking for Help Showing Respect Using Courtesy Acknowledging an Error Receiving Feedback Acknowledging Apologizing Asking for Feedback Asking for Information Making a request summarizing Working Out a Problem A Giving Feedback Clarifying Active Listening Working Out a Problem B Giving Feedback Assertiveness Active Listening Standing Your Ground Refusing a request Assertiveness Level The course is designed for new employees in entry-level office environments. Extensive recording practice is provided and learners are encouraged to use the exercises repeatedly to practice speaking skills. Duration The complete course is designed to take 10 to 12 hours. Trainer Support Trainers can check learner progress and listen to all the recordings. Using the SocioLearner Track Tag tool, trainers can make text and audio comments directly on audio tracks to provide feedback and encourage further practice. Copyright 2018 LearningBranch Inc. All rights reserved. www.learningbranch.com
