Complaints & Crisis Management

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As food manufacturers, your ultimate goal is to produce safe food for your customers. In other words, you do everything in your power to avoid complaints and crises, like recalls. Planning, practicing and ensuring that your organization's key players know what actions to take once an incident occurs is the best way to be prepared.  Through 60 minutes of course content, including practical tools and exercises, this online course looks at different types of incidents and, specifically, how to approach customer complaints. This course includes a printable certificate as a Record of Training Completion. Show more