Terms & Conditions for Consultations By booking a consultation through our platform, you agree to the following terms and conditions: 1. Consultation Booking Fee All consultations require a $49 booking fee at the time of scheduling. This fee will be converted into a store credit immediately after payment. Your consultation will be with a junior trichologist. Your consultation will be conducted through a phone call. 2. No-Show, Cancellation & Consult Requirements Cancellations are not allowed once the booking is confirmed. Clients are allowed one reschedule request without incurring an additional fee. Reschedule requests must be made at least 24 hours before the scheduled consultation. If a client does not attend the consultation and fails to notify us in advance (no-call, no-show), they forfeit the $49 booking fee. Clients must submit the following at least 24 hours before their appointment: Clear photos of your scalp, including the top, front, sides, and back. Completed questionnaire responses (we'll send this via email) Bloodwork Send blood tests results that are relevant to your hair loss if available and purchased outside of Advanced Trichology- no need to send Blood tests ordered from our site, we have a copy of it. You can find a list of blood tests we typically check here Results should be recent, no older than three months Blood tests conducted outside the U.S. must be translated and converted to international units by the customer Please send clear copies in prefferably in PDF format. We do not accept blurred copies If these materials are not submitted in advance, they may be provided during the consultation; however, the time spent submitting them will be included in the 30-minute consultation. 3. Consultation Duration & Follow-Ups Each consultation includes a maximum of 30-minute session dedicated to discussing your hair loss concerns and answering any questions you may have. The consultation may be shorter than 30 minutes if less time is needed; however, any unused time will not be credited towards future consultations or refunded. After 30 minutes, clients may seek additional assistance through support. If a follow-up consultation is required for extensive discussion, clients must book a new consultation. 4. Store Credit Redemption You will receive an email confirmation of your $49 store credit immediately after payment is processed. This credit can be accessed by logging into your account on our website. If an account is not yet created, the credit will not be accessible, so you will need to create a new account with the email address used to purchase the consultation fee to redeem it. The customer has to add a product to the cart and then click the little $49 widget to apply their store credit. Store credit can only be used towards product purchases on our website. Once store credit has been redeemed, it cannot be refunded, exchanged, or reissued under any circumstances. By proceeding with a consultation booking, you acknowledge and agree to these terms. For further inquiries, please contact our support team
