Crisis Management

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Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival , but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. With our two hour Crisis Management course, participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis. Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Course Outline Module One: Getting Started Workshop Objectives Module Two: Crisis Internal & External Risks Aggression & Violence Case Study Review Questions Module Three: Workplace Violence Threats Damage Psychological & Physical Acts Case Study Review Questions Module Four: Myths Violence Just Happens It Is Uncommon Problems Will Solve Themselves It Is Not Possible to Prevent Violence Case Study Review Questions Module Five: Escalation Threats Stalking and Bullying Injury & Death Case Study Review Questions Module Six: Concerning Behaviors Disruptive Emotional Abuse Causes Anxiety Case Study Review Questions Module Seven: Domestic Violence Indicators Disruptive Calls Poor Concentration Bruising Absences Case Study Review Questions Module Eight: Triggers of Workplace Violence Reprimands and Terminations Financial Strain Loss of Loved One Perceived Slights Case Study Review Questions Module Nine: Conflict Dangers Triggers Action Point Flashpoint Identify Case Study Review Questions Module Ten: Response Note Areas of Concern Discuss It Report It Report Extreme Cases to HR/Tip Line Case Study Review Questions Module Eleven: Strategies Emergency Procedures Train Employees Case Study Review Questions Show more