Crucial Conversations

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Crucial Conversations, Tools for Talking when Stakes are High. Authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. McGraw Hill. 244 pages. The first edition of C rucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive Sales tax included in price. Shipping available. SAVE SHIPPING CHARGES WHEN YOU REQUEST DELIVERY TO CLASSROOM OR BOOKSTORE PICKUP. Academy students, use the coupon code that applies to you under the coupon code tab for free delivery. Show more