/* ---- open copy above the accordion ---- */ .sp-product-copy{margin:0;color:inherit;font-family:inherit;} .sp-product-copy *{box-sizing:border-box;} .sp-product-copy p{ margin:0 0 14px; font-size:15.5px; line-height:1.65; } .sp-product-copy p:last-child{margin-bottom:0;} .sp-product-copy .sp-kicker{font-weight:600;} .sp-product-copy ul{margin:0 0 14px;padding-left:18px;list-style:disc;} .sp-product-copy ul li{ margin:0 0 9px; padding-left:2px; font-size:15.5px; line-height:1.65; } .sp-product-copy ul li:last-child{margin-bottom:0;} @media (max-width:600px){ .sp-product-copy p, .sp-product-copy ul li{font-size:15px;} } /* ---- accordion ---- */ .sp-accordion{ border:1px solid #005f00; border-radius:0; background:transparent; color:inherit; font-family:inherit; margin:28px 0 0; overflow:hidden; } .sp-accordion *{box-sizing:border-box;} .sp-accordion .sp-acc-item + .sp-acc-item{border-top:1px solid #005f00;} .sp-accordion .sp-acc-head{ display:flex; align-items:center; justify-content:space-between; gap:16px; padding:16px 18px; margin:0; cursor:pointer; font-size:15px; font-weight:600; line-height:1.35; letter-spacing:.01em; color:inherit; background:transparent; list-style:none; transition:background-color .15s ease; -webkit-tap-highlight-color:transparent; } .sp-accordion .sp-acc-head::-webkit-details-marker{display:none;} .sp-accordion .sp-acc-head::marker{content:"";} .sp-accordion .sp-acc-head:hover{background:rgba(0,95,0,.04);} .sp-accordion .sp-acc-head:focus-visible{outline:2px solid #005f00;outline-offset:-2px;} .sp-accordion .sp-acc-icon{position:relative;flex:0 0 auto;width:13px;height:13px;} .sp-accordion .sp-acc-icon::before, .sp-accordion .sp-acc-icon::after{content:"";position:absolute;background:#005f00;} .sp-accordion .sp-acc-icon::before{top:50%;left:0;width:100%;height:1px;transform:translateY(-50%);} .sp-accordion .sp-acc-icon::after{left:50%;top:0;width:1px;height:100%;transform:translateX(-50%) scaleY(1);transition:transform .18s ease;} .sp-accordion .sp-acc-item[open] .sp-acc-icon::after{transform:translateX(-50%) scaleY(0);} .sp-accordion .sp-acc-body{ padding:0 18px 18px; font-size:15px; line-height:1.65; color:inherit; animation:sp-acc-in .18s ease; } .sp-accordion .sp-acc-body > *:first-child{margin-top:0;} .sp-accordion .sp-acc-body > *:last-child{margin-bottom:0;} .sp-accordion .sp-acc-body p{margin:0 0 12px;} .sp-accordion .sp-acc-body ul{margin:0 0 12px;padding-left:18px;list-style:disc;} .sp-accordion .sp-acc-body ol{margin:0 0 12px;padding-left:20px;list-style:decimal;} .sp-accordion .sp-acc-body li{margin:0 0 9px;padding-left:2px;} .sp-accordion .sp-acc-body li:last-child{margin-bottom:0;} .sp-accordion .sp-acc-body ul ul{margin:8px 0 0;padding-left:18px;list-style:circle;} .sp-accordion .sp-acc-body ul ul li{margin:0 0 7px;} .sp-accordion .sp-acc-body strong{font-weight:600;} .sp-accordion .sp-acc-body a{color:#005f00;text-decoration:underline;} @keyframes sp-acc-in{from{opacity:0;transform:translateY(-3px);}to{opacity:1;transform:none;}} @media (prefers-reduced-motion:reduce){ .sp-accordion .sp-acc-body{animation:none;} .sp-accordion .sp-acc-icon::after{transition:none;} } @media (max-width:600px){ .sp-accordion .sp-acc-head{padding:14px 14px;font-size:14.5px;} .sp-accordion .sp-acc-body{padding:0 14px 16px;font-size:14.5px;} } Your onboarding experience should feel just as polished and intentional as the work you actually deliver. Set clear boundaries, get on the same page from day one, and back up your higher rates before you even touch an account. Built for social media managers and boutique teams who work with high-end clients and need their backend client experience to match. Save hours on client kickoff prep Cut down client confusion and protect your scope from day one Upgrade your client backend with the City Signatures Edition Client Onboarding Welcome Packet. Created in collaboration with Deeply Rooted Studio, this customizable Canva template pairs high-end editorial layouts with structured frameworks so you get a plug-and-play intake system that looks completely custom. What’s inside 10-Page Editorial Welcome Packet: Complete onboarding packet with alternative layout options for your welcome statement and client notes City Signatures Aesthetic: High-contrast editorial typography and clean modular layouts that immediately look high-end Pre-Written Copy & Prompts: Real, plug-and-play copy that saves you from staring at a blank page and keeps your communication crystal clear Complete Onboarding Sections Include: Welcome statement with multiple layout options Project timeline, availability, and office hours Resource links and payment details Pre-onboarding intake checklist and prep guide Client policies, FAQs, and clear boundaries Strategic next steps for the client kickoff Perfect for social media managers who Charge premium rates ($2,500+/month) and want every single touchpoint to reflect that standard Are tired of answering the exact same client questions over and over Work with high-touch clients who expect clear systems and professional delivery Need a repeatable, elevated kickoff process that looks custom without spending hours designing it Instant download + lifetime access Get immediate access to the 10-page City Signatures Canva template and pre-written copy. Works with a free or Pro Canva account Use for unlimited client kickoffs Ready to customize and send in 30 minutes
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