World wide free shipping. Cooperation Process 1.Design Preparation: Work on your plushie design. You can refer to our design guidelines here: https://mycraftzone.com/pages/plushie-design 2.Design Submission & Quotation: Once you have your design ready, send it to [email protected] and we will provide you with an exact quote. Pricing information can be found here: https://mycraftzone.com/pages/pricing 3.Payment: You can make the payment directly through our website. 4.Sample Production: This typically takes around 3-4 weeks(exclude revision time). Shipping time is approximately 1 week. Outfits production generally take 4-6 weeks. May delay due to different reasons. Please note 1.Custom orders are non-refundable. 2.View Production & Modification standards here. 3.Skeletons (which enable doll movement) are complimentary in all samples, but will be charged at $2.50 per piece during mass production. 4.MOQ-for pre orders: dolls without clothes: we suggest 30 dolls with clothes and other plush toys: we suggest 50 If your issue isn't resolved there, feel free to reach out directly to [email protected].