Customer Service Online Course - CPD Approved - Same Day Certificate

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Fully Approved Course - CPD Approved 100% online training, 75 minutes course Stop & start at anytime Same Day Certificate No time limit Course Description Customer service is the a ct of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Modules About the Course What is Customer Service The Goals of Great Customer Service Discovering and Understanding Customer Needs Delivering Maximum Levels of Customer Service Making Customers Feel Great From the Start Communication Skills Non-verbal Communication and Body Language Dealing with Customer Complaints Advantages CPD approval means that this course can be used by those that need to prove they are continually developing themselves. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life. Show more