In the collision repair world, the first interaction with a customer over the phone sets the tone for their entire experience. Learn the keys to building trust, demonstrating empathy, and skillfully guiding customers through the process. In this virtual course, taught by Sheryl Driggers, we will dive into the relational aspect of these crucial phone calls, shifting away from transactional exchanges to genuine connections. Gain invaluable insights on what collision repair customers truly want and master the art of crafting meaningful interactions that leave a lasting impression. Understand the difference between customer service and creating an EXTRAORDINARY customer experience, including: Greeting and capturing the customer Setting appointments Drop-offs Communicating during the repair process Final delivery Don’t miss this opportunity to elevate your customer experience and foster long-lasting relationships with your customers.
