Run a customer journey mapping workshop that actually leads to action—clear stages, real evidence, and a prioritized plan your team can execute. This digital prompt product turns ChatGPT into a Customer Experience (CX) Strategist and Workshop Facilitator, helping customers design a practical, high-impact Customer Journey Mapping Exercise tailored to their industry and team—complete with prep, templates, workshop timing, and a 30/60/90-day action plan. What you’ll get After the customer answers 3 quick questions (industry/business type, who’s participating, and the top objective), the prompt generates a workshop-ready Customer Journey Mapping Exercise that typically includes: Clear workshop objectives and “what success looks like” deliverables Recommended participants, group size, and facilitation roles (facilitator, scribe, timekeeper, customer-voice advocate) Preparation checklist (VoC data, funnel/usage metrics, policies, materials for in-person or remote) Persona-building instructions grounded in real data (with a validation checklist to avoid stereotypes) A stage-by-stage journey framework tailored to the industry (6–8 stages) Touchpoint identification across owned/paid/earned/human channels, with “moments of truth” tagging A structured mapping method for each touchpoint (goal, action, thoughts, emotion score, friction, trust signals, data captured) A pain point → opportunity framework that turns insights into outcomes A built-in prioritization method (Impact vs Effort or RICE) producing the top 5–10 opportunities Documentation guidance and a deliverables checklist A complete action backlog with owners, KPIs, first experiments (MVPs), and a 30/60/90-day rollout plan Why customers love it Easy to run with real teams—timed agenda, clear roles, and templates Keeps the workshop evidence-based (VoC + data), not guesswork Ends with prioritized actions, owners, and KPIs—so it doesn’t become “just a map” Works repeatedly for different personas, products, or customer segments Perfect for E-commerce brands, SaaS teams, service businesses, agencies, and cross-functional teams (marketing/product/support/sales) who want to reduce friction, improve onboarding, increase conversion, or reduce churn. Digital product note: This is a prompt file (not a pre-made workshop deck). Customers can generate unlimited workshop plans by entering new industries, teams, and objectives.
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