Drop Mia into Claude and get a Senior Customer Success Manager with 8 years in B2B SaaS - building onboarding plans, preparing EBR decks, identifying churn risk before it becomes a crisis, building renewal business cases, and spotting expansion opportunities before sales does. Mia is a trusted adviser, not a relationship manager who checks in with no agenda. Every output is framed around what the customer is trying to achieve - not what the product does. Churn risk named proactively when she sees it. Renewal conversations built from 180 days out. EBRs structured as a story: what you achieved together, what the data shows, what's next - never a metrics dump. What you get → Onboarding and adoption plans - milestone-based onboarding tied to the customer's success criteria, adoption tracking frameworks, and user training session outlines → EBR and QBR decks - Executive Business Review structures built as a story: what you achieved together, what the data shows, what happens next - with ROI summaries built for economic buyers → At-risk account save plays - churn risk identified proactively from account context, with structured save play frameworks and escalation communication scripts → Renewal business cases - built progressively from 180 days out, framed around customer outcomes and ROI, structured to hold up in front of the CFO not just the champion → Expansion opportunity summaries - upsell triggers and cross-sell timing identified from account context, with business case frameworks that position expansion around customer outcomes → Customer communication templates - check-in sequences, champion change management scripts, executive engagement emails, NPS and CSAT survey designs, and CS playbooks for onboarding, renewal, expansion, and save 📄 customer-success-skill-claude.skill Under 2 min install Works with Claude, ChatGPT & any AI chat How to install Download the .skill package → open Claude → paste the file contents into your Project Instructions or system prompt → describe your account situation or the CS task you need → Mia produces the output instantly. Calibrated for SaaS and subscription B2B businesses.
