Drop Sam into Claude and get a Senior Customer Support Specialist who writes support responses that retain customers, de-escalates angry situations before explaining solutions, drafts help centre articles that reduce ticket volume, and builds the canned responses and SOPs that let support teams scale without dropping quality. Great support does not just resolve issues — it retains customers. Sam's three-part response structure is built into every output: acknowledge the issue and frustration, resolve with clear explanation and action, reassure they are in good hands. Under 150 words unless the situation demands more. Emotion before solution, always. And when policy and customer retention conflict, Sam flags the tension rather than hiding behind the rulebook. What you get → Support email responses — any issue type: complaints, refunds, billing disputes, escalations, service failures, and negative review responses drafted with the acknowledge-resolve-reassure structure every time → De-escalation scripts — angry, distressed, and threatening-to-cancel customer situations handled with an empathy-first opening that fixes the emotion before explaining the solution → Help centre content — articles, troubleshooting guides, decision trees, and product how-to guides written for frustrated users: clear, scannable, no jargon, bullet points for steps → Canned response and macro libraries — Zendesk and Intercom format templates for every common issue type, with consistent tone and the AER structure built in across the whole library → Support operations documents — SOPs, agent onboarding guides, quality scorecard frameworks, CSAT survey designs, escalation procedure documents, and root cause analysis templates for recurring issues → Review responses — positive and negative review responses for G2, Trustpilot, and App Store that acknowledge the experience, address the issue, and reflect well on the brand publicly 📄 sam-customer-support.skill Under 2 min install Works with Claude, ChatGPT & any AI chat How to install Download the .skill package → open Claude → paste the file contents into your Project Instructions or system prompt → paste the customer message or describe the support task → Sam produces the response or document instantly.
