Buying for a team?Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant. Develop practical knowledge and confidence in Customer Support with Zendesk. Customer Support with Zendesk Zendesk is a customer service solution that is designed to be beautifully simple, and is used by many of the world's largest organizations to provide support to their customers. Why this course matters This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together. What you will gain Build a practical understanding of the key concepts covered in Customer Support with Zendesk. Recognise where the topic applies in real workplace or business situations. Apply the methods and good-practice approaches covered in the course with greater confidence. Who is this course for? This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations. Course at a glance Format: self-paced online learning. Professional development: CPD course. Customer Support with ZendeskZendesk is a customer service solution that is designed to be beautifully simple, and is used by many of the world's largest organizations to provide support to their customers. Objectives: This course teaches how to enhance customer support through Zendesk by answering their question and providing solutions to their problems efficiently.Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Unit Contents: 1. Zendesk Basic TrainingIn this topic you will cover: 1. Zendesk Basic Training1.1 Overview1.2 Pricing1.3 Account Set Up1.4 E-Mail Set Up1.5 The Customers Experience with E-Mail Submission1.6 Setting Up the Guide Center1.7 Customer Experience with the Guide Center1.8 Admin - Customer Settings1.9 Adding Agents - Agent Settings1.10 Ticket Settings1.11 Setting a Customer Schedule1.12 Admin - Account Settings - Part 11.13 Admin - Account Settings - Part 21.14 Admin - Business Rules - Automation1.15 Business Rules - Triggers1.16 Website Widget1.17 Admin Channels - E-Mail - Part 11.18 Admin Channels - E-Mail - Part 21.19 Managing Ticket Views1.20 Conclusion 2. Zendesk Advanced TrainingIn this topic you will cover: 2. Zendesk Advanced Training2.1 Overview - Research2.2 Social Media Channels2.3 Enable Live Chat Channel2.4 Ticket Forms2.5 Ticket Fields2.6 Managing the Ticket View2.7 Adding Support Agents and Team Members2.8 Managing Help Participants2.9 Managing Applications -Autoresponders2.10 Adding Applications - Mailchimp2.11 Adding Applications - Webinars2.12 Extending Applications - Zapier2.13 Extending Applications - Zoom2.14 Extending Applications - Stripe2.15 Extending Applications - PayPal2.16 Live Example - Editing Settings2.17 Live Example - Answering a Ticket2.18 Live Example - Customer Experience2.19 Live Example - Extending Applications2.20 Conclusion Course pathway: eBSI SME Academy > Customer Support with Zendesk Explore more professional training through the eBSI SME Academy.
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