Dealing with Difficult or Hostile Customers - CCOHS

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This online course is designed to help front-line staff manage the stresses of dealing with difficult, volatile, or hostile customers. It offers a comprehensive skill set for handl ing these situations and provides practical communication and coping strategies to improve performance. The course includes videos based on real-life events to demonstrate effective techniques. This course was developed by the Canadian Centre for Occupational Health and Safety (CCOHS) in collaboration with IHR Solutions. Show more