Dealing With Difficult People DVD VIDEO MOVIE Dawn Jones solutions diverse skill Type: Movie Platform: DVD Publisher: Null Media: DVD STOCK IMAGES ONLYPresented by Dawn Jones Powerful Solutions for Handling Diverse Personalities and -Anyone who can effectively deal with difficult people and situations enjoys a -22. 2:. - Next time, be prepared. In this 60-minute DVD, you'll look at what bugs you. respond the way you do, how to make new changes stick and where to stand yc_f walk away. Spend an hour with Dawn and you'll know exactly what to say and do :c ca _sa and bring out the best in people—no matter how difficult they are. You'll learn how to: • Get a grip on your own anger and strong emotions • Be more assertive • Defuse a volatile situation before it occurs • Develop the confidence to speak up—and the wisdom to quiet down Discover time-tested techniques and strategies for defusing volatile situations and bringing out the best - PROGRAM GUIDE ✓ PART 1: Pinpointing Your Triggers ✓ PART 2: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances ✓ PART 3: Techniques for Defusing Difficult People and Challenging Situations PART 4: What to Do and Say to De-escalate Volatile People and Situations One 60-minute DVD-ROM containing viewer's guide and assessment in PDF format.For DVD Player (North American NTSC)
