Is your package lost, damaged, or has it been stolen? If you purchased our Delivery Protection, then please send us an email to [email protected] with your order number and what is wrong with your package. We will go from there on getting a replacement shipped out hassle free. CheapSprinklers Delivery Protection covers packages that are lost, damaged, or stolen. It does not cover packages that have a proof of delivery with a photo. Please review our policies below to ensure your package is covered by our protection. Please email [email protected] if your address is know to have porch pirates and we can add signature required for delivery so you have to be present to receive the package. Stolen Packages Policy CheapSprinklers.com, at our discretion, may require a police report when the package is marked as "delivered" by the carrier, but has not been received by the customer. See the requirements below: The customer may be required to file a police report for orders that are $500 or more. Include an explanation within the report that CheapSprinklers.com Delivery Protection is the company that has protected the package, and is helping in the dispute and resolution process for the customer and the merchant. The customer must send CheapSprinklers.com the police report via email to [email protected]. Please include Order# Police Report Stolen Package in the subject line. CheapSprinklers.com reserves the right to require additional information to be submitted if CheapSprinklers determines it is necessary to review this additional information for the claim resolution process. If your house is susceptible to porch pirates, then please email us prior to ordering so that we can add Signature Required for your package so that you must be present at the time of delivery. Lost Items Policy Packages presumed to be lost: Packages are presumed to be lost for US Domestic orders when the status of the package is not "delivered", and it has been greater than 7 days since the last status update per the tracking information. In some cases, CheapSprinklers can conclude the package has been lost when it has been 7 days or less since the last status update, but no warranties are made that we will do so. All Domestic and International claims related to lost packages must be filed within 60 days from the last status update per the tracking information. Packages Held in Customs: CheapSprinklers reserves the right to not cover packages that have been held in customs, for any reason. The customer may be referred to the merchant to resolve the issues of why Customs has held the package. CheapSprinklers will not cover customs fees for orders that are replaced by CheapSprinklers. This is the responsibility of the customer. Damaged Items & Packages Policy If CheapSprinklers Delivery Protection is purchased, then CheapSprinklers will cover items and packages that are damaged due to the shipment carrier’s neglect. These damages include functional damage that stop the product from working as advertised and render it unusable. The customer must send CheapSprinklers the evidence of the damage, via email to [email protected]. Within this email, the customer must include their order # and the proof of damage itself. The customer will then be required to provide images of the packages damages per the carriers guidelines. All claims related to Damaged Items must be filed within 10 days.
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