Description Why Buy From Us Info / Returns / Warranty Shipping, Returns & Warranty DESCRIPTION & FEATURES For use with Dimplex fireboxes: BF33, BF39 & BF45 Includes 7-Feet cord and plug Wall thermostat option not available with plug kit For Use with 120V Only Dimensions: 5 x 10 x 7 inches PRODUCT SPECS Brand Dimplex Finish/Color Black Media Bed Logs Installation Cabinet / Fireplace Weight 29.8 Heat Location Top Vent Warranty 1 Year Remote Control Multi-Function ELECTRICAL SPECS Volts 120V Amps 12.5 Watts 1500 Wiring Plug In Bulb Type LED BTUs 5118 Heating Area 1000 sq ft Certification PRODUCT DOWNLOADS Specs Sheet Install Manual DIMENSIONS: Please refer to the specifications in the first tab, in the right hand column. Free Shipping Every order over $99 ships free to the continental US. No surprises at checkout. 110% Best Price Guaranteed Find it cheaper at an authorized dealer? We'll beat it. That's our promise. Family-Owned Business We're a small team that treats every customer like family. You'll always talk to a real person who knows these products inside and out. No Sales Tax Tax-free on every order (except Georgia deliveries). More fireplace, less fees. Authorized Dealer We carry only top brands — Dimplex, Modern Flames, Napoleon, Amantii, and more. Every product includes full manufacturer warranty. Real Support, Real Fast Call (800) 974-4876 or email us. We answer questions before and after the sale — no runaround, real experts. Warranty Your purchase is covered by the Manufacturer’s Limited Warranty. View full Manufacturer Limited Warranty below. Manufacturer's Warranty If you have technical issues with your purchase, within the warranty period, please consult your product manufacturer's warranty. You can either contact us at [email protected] or 1-800-974-4876 or contact the manufacturer of your product directly. Be sure to have your PO Number, Model Number, and Serial Number ready. Return Policy At Electric Fireplaces Plus we work with many of the top brands in our industry and all of our products are of the highest quality. You can purchase with peace of mind, knowing that we are here to assist should any issues arise. Your enjoyment and satisfaction of your purchase is our #1 Priority. We offer a 30 Day Satisfaction Guaranteed Return Policy. View full Return Policy below. Return Policy PRODUCT DOCUMENTS Warranty Information Brochure ManualSpecs Shipping Free shipping on all orders over $99 to the continental US (lower 48 states). Most orders ship within 1–2 business days. Some items ship same day when ordered before 12 PM EST. Typical delivery: 3–8 business days depending on destination, via FedEx, UPS, USPS, or local carrier. Items over 50″ wide or 100 lbs ship via freight carrier — the carrier will call you to schedule delivery. Items under 50″ wide and 100 lbs ship via UPS or FedEx small package. Freight deliveries are curbside. Most drivers will move the shipment into your garage or carport for convenience. Alaska, Hawaii & Puerto Rico — email for a quote: [email protected] When your order arrives: Inspect the carton and contents carefully. If anything is damaged, note it on the driver's delivery receipt and contact us within 24 hours. Damage must be documented at time of delivery. View our full Shipping Policy for details. 30-Day Returns Not the right fit? No problem. We offer a 30-Day Satisfaction Guaranteed Return Policy. View our full Return Policy for details. Order cancellations must be requested within 24 hours of placing your order. After that, the return policy applies. Manufacturer Warranty Every product is backed by the manufacturer's limited warranty. Need to file a claim? Contact us or reach out to the manufacturer directly. Have ready: Your PO number, model number, and serial number. View Warranty Details · Email:[email protected] · Call: (800) 974-4876 Items are shipped/processed within 1-2 business days. Some items ship same day if ordered before 12 PM EST We strive to deliver all items within 3-8 Business Days, depending on the final destination. All items are delivered via FedEx, UPS, USPS or other reputable and reliable local carrier. Alaska, Hawaii, & Puerto Rico shipping rates are available per request. E-Mail: [email protected] for your quote Shipping Dimensions over 50” Wide or 100 lbs will be shipped via Freight Carrier the carrier will contact you to arrange delivery time Items below 50” Wide & 100 lbs will be shipped via UPS or FedEx small package Freight Shipments are Curbside Delivery in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but not required to do so. If you require Inside Delivery, please notify us at the time of placing your order. E-Mail: [email protected] (additional fee applies for Inside Delivery). Please inspect carefully the carton and contents of your product when it arrives. If the product is damaged, document it on the driver's delivery receipt and contact us immediately (E-Mail: [email protected]) no later than 24 hours from delivery time. We cannot accept responsibility for a damaged shipment if it is not noted as such on the driver's delivery receipt. Damage must be noted at the time of delivery. *All Order Cancellations Must Be Done 24 Hrs After Placing Order - After that period the Return Policy takes effect.
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