PLEASE READ CAREFULLY If temperatures in your area are below 40°F, shipping may be delayed. All fish are fasted (not fed) for at least 24 hours prior to shipping. Depending on when your order is placed and our feeding schedule, your order may not ship for several days. Live aquatic animals are shipped Monday, Tuesday, and Wednesday only. This schedule may vary due to holidays or unforeseen circumstances. Please understand that once your package is in the hands of the postal service, transit times are beyond our control. If items arrive deceased, please follow the simple steps below to use our Live Arrival Guarantee. Overnight shipping is available upon request. LIVE ARRIVAL GUARANTEE As with all live animal shipments, there is a risk of DOA (dead on arrival). If this occurs, you must send us a photo of the deceased fish inside the original, unopened bag on the same day it was delivered. By purchasing, you agree to follow this process for any DOA claims. If a fish dies after being released into your aquarium, responsibility falls on the owner and no refund can be provided. If you will not be home at the time of delivery, we strongly recommend requesting that the carrier hold your package at their facility for pickup. Allowing live animals to sit outside in extreme heat or cold can be harmful to your new aquatic life.
