Drone nerds / cps warranty Drone Nerds PROTECTION PLAN Protect your product with an extended warranty ✓ Full Coverage from Date of Purchase ✓ 100% Parts & Labor Coverage ✓ Includes Accidental Damage ✓ Includes Free Shipping We've partnered with our friends over at Consumer Priority Service to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart. Frequently Asked Questions What does the Drone Nerds Protection Plan cover? The Drone Nerds Protection Plan covers full parts and labor for internal hardware failure, along with Accidental Damage Protection. This plan is intended for recreational and commercial drones. A deductible applies at the time of claim. What doesn't the Drone Nerds Protection Plan cover? This contract does not cover the first 30 days from date of purchase. This contract does not cover lost or stolen products, or any add-on accessories. Does the Drone Nerds Protection Plan protect against crashes? Yes. The Drone Nerds Protection Plan covers physical damage, impact damage, water damage, excessive damage, and crash-related incidents. Does this plan cover commercially used drones? Yes, this plan covers both recreational and commercial drones. Are the camera and gimbal covered? Yes. If the camera or gimbal is included in the box from the manufacturer, it is covered under the Drone Nerds Protection Plan. Are batteries covered? No. Batteries are considered consumables and are not covered. Will the Drone Nerds Protection Plan cover propellers? Replacing a drone's propellers is considered maintenance and is not covered under warranty. Propellers are user-replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if you notice a change in flight performance or experience noisy or unbalanced flight. When does coverage begin? The Drone Nerds Protection Plan begins on the end user's purchase date. There is a 30-day claims hold to prevent DOAs or manufacturer defects. Coverage begins on day 31. Any claims that occur during the first 30 days are not covered. If I lose my drone, can the warranty be transferred to a new one? Unfortunately, no. If a unit is lost, the warranty coverage is voided. How is the deductible determined? The deductible is based on the value of the drone covered under the contract. For units under $250, the deductible can be as low as $30. For units under $3,500, the deductible is $250. Please see chart below or on FAQ tab for full pricing and deductible information. How do I file a claim? Claims can be filed by phone, email, through your CPS Client Care account, or via chat on the CPS website. You will need to submit: CPS Membership ID number Drone serial number Copy of purchase receipt How many claims can I file? You may file unlimited claims during the warranty period. Coverage will end once total repair costs reach the original purchase price of the drone. Who will repair my drone? Is there anywhere I can bring it locally for service? After the deductible payment is made, you will be directed to ship your drone. The Drone Nerds program includes prepaid shipping to CPS's depot repair facility. Once received, depending on the manufacturer, the drone will either be repaired by an in-house Drone Repair Center or sent directly to the manufacturer. At this time, local repairs are not permitted, as we must be able to control the quality of the repair. Will my coverage continue after repairs to my drone? Yes. Coverage will remain in place until the contract expires, unless the drone is replaced under warranty. Does the Drone Nerds Protection Plan coverage transfer to the replacement drone? Unfortunately, no. Once the drone is replaced, the Drone Nerds Protection Plan contract is considered fulfilled. You may purchase a new Drone Nerds Protection Plan for the replacement unit. File a Claim — 3 Ways to Reach CPS 🌐 Online: www.cpscentral.com — click the "File a Claim" button ✉️ Email: [email protected] 📞 Toll Free: 800-905-0443 Plan Deductibles* The deductible is based on the value of the drone covered under the contract(it's the same whether you choose a 1-Year or 2-Year plan). Tier Deductible Under $500 $75 Under $750 $100 Under $1,000 $150 Under $1,500 $200 Under $2,000 $200 Under $2,500 $200 Under $3,000 $200 Under $3,500 $250 Under $5,000 $500 Under $6,000 $600 Under $7,500 $600 Under $10,000 $600 Under $12,500 $600 Under $15,000 $600 Under $17,500 $600 Under $20,000 $600 Under $25,000 $600 Under $30,000 $750 Under $35,000 $750 Under $40,000 $900 *subject to change
