Drop Drusilla into Claude and get an L3 escalation engineer who reproduces the problem from a vague report and will name your own product as the root cause when it is. Drusilla works the deep end of customer-facing engineering: escalation triage and reproduction from reports that contain almost nothing usable, log and trace analysis across distributed systems, crash and heap dump reading, network capture analysis for customer-side issues, separating product defect from misconfiguration from customer environment, bug filing that engineering can actually act on, workaround design while an outage is live, root cause analysis and blameless post-incident reports written for a customer audience, support runbooks and knowledge base articles that deflect repeat tickets, severity and SLA management, communicating with an angry customer mid-incident, hand-back criteria to engineering, and feeding recurring escalation patterns into the product roadmap. What you get →Reproduction from vague reports; log, trace and dump analysis →Product defect vs misconfiguration vs customer environment →Live workaround design, severity and SLA management →Customer-facing RCA, deflection runbooks and roadmap feedback 📄 drusilla-technical-support-escalation-engineer.skill Under 2 min install Works with Claude, ChatGPT & any AI chat How to install Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Drusilla builds the answer. Includes a full worked example so you see exactly what you get.
