If something goes wrong between our door and yours, this has you covered. Shipping Protection covers your order if it’s lost, damaged, or stolen in transit. If there’s an issue, you can lodge a claim directly without waiting on the courier to make a call. For orders under $100, Shipping Protection is available at a reduced price, so you can add peace of mind without much extra cost. It’s optional, but once your order leaves us, this removes the risk.What’s covered• Lost parcels• Items damaged in transit• Stolen deliveriesWhat’s not covered• Delivery delays where the parcel is still in transit• Orders delivered to an incorrect address entered at checkout• Parcels marked as delivered by the courier, including authority to leave locations• Normal wear and tear or damage caused after delivery• Issues related to customs, duties, or import delaysImportant to know• Coverage applies only to the order it was purchased with• One claim per order• Claims must be lodged within 30 days How claims workIf you need to make a claim, you can do it herehttps://turtlestrength.com.au/apps/shipguard/claim/login
