Eahora Romeo Pro E-bike

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Unleash your inner adventurer with Eahora Romeo Pro - the ultimate choice for thrill-seekers. Featuring a powerful 60Ah EV-class battery and conforming to the strictest safety stan dards, this 48V e-bike will provide endless energy for your explorations. Say goodbye to range anxiety and embrace the freedom to discover new horizons. With its moped-style carbon steel frame, you'll enjoy unparalleled handling and control, taking your riding to new heights. Your browser does not support the video tag. 31 - 34 MPH for PAS & throttle 104 - 112 Miles range per charge 60AH 2,880WH 48V battery Romeo Pro Package list Electric Bike * 1 (85% assembled)Ebike Battery * 1 (2 keys)Battery Charger * 1Front Tire * 1Headlight * 1Pedals * 2 (left & right)Screws & Toolkit * 1Owner's Manual * 1 Specifications Technical Specifications: To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility. Basic: Bike Class: Class 3 ebike with 5-level pedal assist and throttle. Bike Weight: 124.6 lbs in total with the battery. The battery weighs 27.6 lbs. Range per Charge: 70 - 76 miles on throttle mode. 104 - 112 miles on pas mode. Payload Capacity: Recommend rider weight within 330lbs. Electronic System: Motor: 1200W DC hub motor, cassette; Torque: 90N.M. Battery: 48V 60AH (2.88KWH) lithium battery. Controller: 48V, 30 ± 1A; 12MOS. Charger: 54.6V ~ 5A smart charger; input 100-240V 50/60HZ. Display: 4" portrait color display(Mask), brightness: 100CD/M2 Lights: Front light with 48V 20W LED light, rear light with brake signal and turn signal blinker. Wiring: Wiring harness with water-resistant connectors. Waterproof Rates: IP65 Waterproof, including motor battery, display, and wiring. Bicycle Components: Frame: Carbon Steel; frame size: 26" * 18". Brakes: 203MM front and rear hydraulic disc brakes, dual-piston brake caliper. Brake Levers: Aluminum alloy levers with motor cutoff switch. Tires: 26" * 4" CST tires; tire pressure marked on sidewall. Fork: 100MM travel hydraulic suspension alloy fork, adjustable. Rear Suspension: 50MM adjustable air valve shock absorber. Chain: T50 alloy steel rust-resistant chain; 126 segments. Crank Set: 44T * 170MM, dual-sided chainring guard. Shifters: Shimano 7 Speed(ASLTX50R7CT), 22.2MM * 2400MM. Derailleur: Shimano 7 Speed(RD-TY300). Freewheel: Shimano 7 Speed(MF-TZ500-7),14-28T. Grip: Comfort rubber ergo grips. Handlebar: Rise Handlebar, w 720 * φ 22.2. Pedals: 9/16, polymer bearing. Headset: Integrated threadless headset. Rack: Optional. Kickstand: Aluminum alloy kickstand with plastic foot. Fenders: Custom fat tire fenders, no bracket arm. Saddle: Leather fabric, breathable, memory foam. Rims: Aluminum spoke rims, 26" * 4" * 12G * 36H. Seatpost: None. Bell: Electric horn integrated into the headlight FAQ How can the seat of the Romeo bike be raised up? Would need it to be higher. Unfortunately, the seat height of our Romeo bike is not adjustable. If you require a higher seat position, the only solution would be to replace it with a thicker seat. What is the top speed of the pedal assist and throttle? According to our real-world test results, the Romeo bike can achieve speeds of up to 27 mph to 29 mph with both pedal assist and throttle modes. For the Romeo Pro model, the speed ranges from 29 mph to 32 mph. These speeds were tested with a rider weighing 165 lbs on a paved surface. Warranty Period The warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.) Accessories Name Warranty Period Fault Type Motor 12 months Hall / Fault / Burnt / Quality / Failure / Performance Failure Battery 12 months Quality Failure / Capacity test is lower than 90% of the rated capacity Controller 12 months Functional Failure Charger 6 months Functional Failure Display 6 months Functional Failure Throttle 6 months Functional Failure Headlight/ Taillight 6 months Functional Failure Brake System/ Transmission 6 months Error / Oil Spill / Brake Lever Broken / Functional Failure Frame 36 months Material Fracture Bottom bracket/Front Axle/Sprocket Wheel 6 months Breakage / Deformation Front Fork 12 months Breakage / Functional Failure Tires/Motor Shell 3 months Leakage / Crack Cushion/Fenders 3 months Crack / Damage Other Parts 3 months Functional Failure warranty Warranty Info Every Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes warrants this product, including all individual components against defects in material or workmanship as follows: Eahora Limited Warranty Eahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 5 months period from the date of original purchase. Wear and tear is not covered under warranty. Two-year warranty for the frame. Eahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. What Will We Do to Correct Issues with Your Ebike? Eahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. Unrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself. What Will We Not Do? Eahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service. Terms of Warranty This warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Eahora. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the Eahora facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). Eahora will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of time after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. Claims All claims to this warranty must be made through Eahora. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at [email protected] as there may be a simple fix for your problem. Valid warranty claims will be processed through Eahora within one year of initial purchase. Warranty claims may be submitted to [email protected]. Shipping Damage Claims IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to a Eahora’s customer service representative. Please contact our Technical Support team for return/replacement instructions at: [email protected] Credit Card Chargebacks If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved. R-E-S-P-E-C-T Find Out What It Means To Us We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone. Return Policy Authorized Eahora Dealer Notice (OffGrid Lux)OffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict. Quick Summary (Convenience Only) Return window: Requests must be made within 15 days of delivery (based on the request date). Authorization required: All returns or replacements must be authorized in advance by Eahora via email. Repair-first approach: Eahora prioritizes repairing the e-bike when possible. If the bike is deemed unrepairable, Eahora may approve a replacement or return. Evidence required: Photos/videos may be required to support return or replacement requests. Shipping and fees may apply: If the return is for customer reasons, the customer may be responsible for shipping costs and applicable fees (including depreciation/restocking where stated). Packaging requirements: Returns must include original packaging, sealed box, no missing parts/accessories, and may require photos of the package and items before shipping. No “free returns without reason”: “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are not valid reasons for a return. Refund timing: Refunds are issued only after the returned item is received and inspected. Non-returnable items: Includes batteries, special orders, sale items, gift cards, and gifted orders. RETURN POLICY RETURN Note: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.） 1. No e-bike returns or e-bike replacements after 15 days of receiving. 2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails. 3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns. 4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements. 5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment. 6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized. 7. Returned items must keep the original packaging. The box must be sealed. The e-bike and its outer packaging must NOT be damaged. Accessories and parts should NOT be missing. 8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping. 9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package. 10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer. 11. While returning the e-bike, the customers should ship it to the nearest FedEx/UPS store and paste the printed return label on the carton. 12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items. 13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason. RETURN ADRESS:Finn Y.(786) 440-638754 Lockhart Road16F Unit 04-05Wan Chai, Hong Kong SAR. Or you can contact us to return the item(s) to our warehouse in California. Returns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received. REFUNDS 1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers. 2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded. 3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own. 4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate. 5. Please understand that customers should subject to Restocking Fee. 6. Refunds will not be issued to customers before the returned items are confirmed received and inspected. 7. After we confirm receipt of your returned items, we will send an email notification and refund. Non-returnable items: Battery Special orders Sale items Gift cards Gifted order Refunds, Exchanges, and Store Credits Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at [email protected]. Show more