Ailife A9 Parameters, After-sales Service Spec Model Name A9 Motor 48V/500W motor Battery 48V/15Ah 18650 Li-ion Removable battery Frame Material Steel Display LED display Charger AC 100V-220V,54.6V/2A Charging time 3-5hours Max Range About 50km (Pure electric)About 80KM(with pedal assist) Max speed USA:20mile/h Speed Level 3 modes Max load 110KG Brake Disc brake Light Front-rear turn signal lighting tail+Head light Anti-theft alarm Yes security alarm Net Weight 32.8KG Tire 14inch tubeless tire Gross Weight 35.2KG Climb angle（°） 15 Phone holder Yes IP level IP65 Foldable Yes Color Sky blue, pink, yellow Net Weight 32.8KG Packing size 82.5*29*58.5 cm 、32.5*11.4*23inch Suspention 8pcs (rear tire 4pcs. frame 2pcs. front fork 2 pcs. ) Rest cushion Rest cushion for second seat with hand bar holder Seat Big size and confortable Outside Box material Kraft corrugated cardboard box Warranty 1year for battery, controller, display, motor. Repair office phone/whatsapp. +18183703203Address: 8525 Tobias Avenue Apt 181, Panorama City, CA 91402 After-sale terms 1. Warranty upgraded from 1 to 2 years (A9 exclusive). Motors, batteries, controllers, instruments . Wearing parts are not guaranteed.(If the consumable parts are broken, you will be charged if it is done manually)If any of the above warranty parts break during the warranty period, we will send them to you by express delivery for free for repair. The customer will cooperate in taking photos and videos for confirmation.2. The seller will be responsible for any return without reason after delivery (if there is no quality problem). Return shipping and repacking carton packaging and labor charges .( Restocking fee)3. After delivery, if the customer receives it, it is broken. If there is a small problem, the parts will be sent by express delivery. If there is a major problem, I will post it back and return it to our designated repair point. I will try my best not to let the customer return it. Returns require us to provide a return stamp and return them to our designated repair point.4. After delivery, damaged by the user, we will charge the express fee plus the accessories fee. return address will offer by us and allowed . #ebike #ailifeebike #ailiferider #ailifea9
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