EC540

Ailife Verified independent store

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Specification LWH: 1660*700*1020mmPackaging Dimensions: 1370*240*640mmSaddle Height: 75cm-90cmPedal Height: 29cmHandlebar: 31.8mm, TP22.2x680mmNet Weight: 29.5kgGross Weight: 35kgT ire Pressure: 40 psi (280kpa)Max Speed: 32km/h (Throttle Mode), 45km/h (Pedal Assist Mode)Max Climbing Angle: 30°Pure Electric Range: 50kmPedal Assist Range: 90kmSensor: Speed SensorRated Power: Peak 1000WBattery: 48V 13AhBattery Weight: 4kgBattery Dimensions: 10.5×7.8×39.2cmCharger Specifications: Rated Voltage 48V, Rated Current 2.0ACharger Input Voltage: 100~240VRiding Mode: Pedal Assist Mode / Throttle Mode Warranty Details Product Accessory Category Accessory Name Warranty Period Service Content Electric Scooter Electrical Components Battery 12 Months Non-human damage within 12 months from the date of receipt Motor 12 Months Non-human damage within 12 months from the date of receipt Controller 12 Months Non-human damage within 12 months from the date of receipt Instrument Panel 6 Months Non-human damage within 6 months from the date of receipt Basic Components Frame/Folder/Shock Absorber 6 Months Non-human damage within 6 months from the date of receipt Brake/Accelerator/Switch/Speed Limiter/Charger 6 Months Non-human damage within 6 months from the date of receipt Headlight/Taillight/RGB Light Strip 6 Months Non-human damage within 6 months from the date of receipt After-Sales Terms & Conditions - EC540 I. No-Reason Return Policy 1. Distributors are entitled to return products that meet the no-reason return criteria. Distributors shall bear all logistics costs for returns. 2. Returned products must remain intact, including the product itself, accessories, packaging, and all attached labels/marks, with no appearance damage, to ensure the product can be resold normally. 3. After receiving the returned product, our company will conduct quality inspection and confirmation. If the product meets the return criteria, we will provide a full refund to the distributor; if the product has issues affecting resale, the product ownership belongs to the distributor for their own disposal. II. Damaged-on-Arrival Handling Policy 1. If customers find any damage or malfunction in the product upon receipt, they shall report to our company within 7 days from the receipt date and provide relevant supporting documents. 2. After receiving the customer's feedback and supporting documents, our company will verify and handle the issue promptly. If the product damage or malfunction is confirmed, we will provide a full refund and bear all logistics costs. 3. If customers report product damage or malfunction after 7 days, it will not be considered as damaged-on-arrival and will be handled according to the normal after-sales quality issue process. The 7-day period starts from the actual delivery date shown in logistics information. III. Quality Issue Policy (A) Quality Issue Handling 1. Within 7 days from the logistics delivery date, if returns are caused by product quality issues, our company will provide a full refund after receiving and confirming the returned product, and bear all logistics costs. 2. Beyond 7 days but within 6 months, for repair needs caused by product quality issues, our company will provide free accessories but not bear logistics costs. Customers can arrange local repairs, and both parties shall share reasonable repair costs equally. If there is no local repair shop, the product can be returned for repair. The repaired product ownership belongs to the distributor for their own disposal. Both parties shall bear their respective logistics costs: our company bears the cost of returning the product, and the distributor bears the cost of sending the repaired product. 3. Beyond the 1-year warranty period, our company provides lifelong technical support and corresponding accessories. Distributors shall pay for the accessories (see accessory price list for specific costs) and bear all logistics costs. (B) Accessory Provision & Costs 1. For accessory provision needed due to quality issues within 7 days, our company will provide free accessories and bear the outgoing logistics costs. 2. For accessory provision needed due to quality issues beyond 7 days but within 12 months (6-month warranty for battery, motor, controller, instrument panel, and lights), our company will provide free accessories but not bear logistics costs. 3. Beyond the 1-year warranty period, distributors shall bear all costs for accessory replacement, including accessory costs and logistics costs. 4. For consumable accessories (such as tire kits, brake kits), if damage occurs during use rather than on arrival, customers shall purchase and replace them at their own expense. (C) Non-Quality Issue Handling If product malfunctions are caused by non-quality issues, even within the warranty period, our company only provides after-sales service but does not bear any related costs. Non-quality issues include but are not limited to: 1. Battery damage, controller damage, instrument panel damage, or connection joint damage caused by long-term use in rain or submersion in water. 2. Normal wear and tear of parts (including but not limited to tires, inner tubes, brake pads, cables, screws, and scooter frames). 3. Malfunctions caused by unauthorized modification, addition, or alteration of product appearance/functions by users without our company's confirmation. 4. Malfunctions caused by users not following the instructions in the user manual for use, maintenance, and care. 5. Accidental damage caused by improper storage or use environment. 6. Inconsistent or altered invoices, model numbers, or serial numbers. 7. Accidents or other situations that do not comply with warranty terms due to failure to follow local laws and regulations. IV. Buyback Process If distributors cannot handle the repaired products returned for maintenance, they may choose our company's buyback service for disposal. The buyback amount shall be determined through mutual negotiation. V. Return Method Specific return/exchange procedures must be handled according to our company's designated return logistics method; our company shall not bear any responsibilities or related costs for returns handled by customers through other logistics methods. VI. Logistics Issues 1. For product returns caused by end-customer issues (including but not limited to refusal to accept, incorrect address, or inability to locate the recipient), after the returned product is received at the warehouse, the distributor shall bear both the outgoing and return logistics costs. The return cost shall be based on the actual logistics bill (including surcharges). 2. For mid-transit loss of order packages or missing logistics information, after confirming the loss, our company shall refund the order amount to the distributor within the mutually agreed timeframe. (For mid-transit loss of after-sales shipments or missing logistics information, distributors may request our company to reissue the product or provide a refund after confirming the loss with us.) 3. If logistics shows the order has been delivered but the end-customer claims non-receipt, our company shall assist the distributor in filing a claim and applying for a delivery confirmation certificate promptly. The refund amount shall be based on the claim result, and our company shall provide the official claim result issued by the logistics company to the distributor in full. If the logistics company refuses to process such claims, our company shall not bear any responsibility. 4. When end-customers cancel orders or change delivery addresses, our company shall assist the distributor in handling the request and issuing corresponding instructions to the logistics company. Success in intercepting or changing the address cannot be guaranteed and is subject to actual circumstances. Our company shall not bear any responsibility if interception or address change fails. 5. For any logistics-related issues raised by distributors, our company shall report to the logistics company promptly. The logistics status confirmed by the distributor shall be based on the logistics company's response. 6. Distributors shall record all loss, return, and similar cases in a spreadsheet and provide it to our company's relevant personnel for verification during payment settlement. Our company shall arrange the refund promptly after verification. 7. For machines returned by distributor customers for maintenance in after-sales returns, please use our company's logistics channel for return. The product must be packaged according to our requirements, and videos or photos must be provided. If packaging requirements are not met or no videos/photos are provided, resulting in mid-transit loss, the distributor shall bear the costs and responsibilities. If distributor customers arrange their own logistics for returning machines for maintenance (including but not limited to mid-transit loss or non-receipt at the warehouse), the distributor customers shall bear the costs and responsibilities. 8. For after-sales shipments, if incorrect accessories are sent or incompatible accessories are provided due to wrong order information from the distributor or inconsistent product information confirmed with the customer, the distributor shall bear both the outgoing logistics costs and accessory costs. For returns, the distributor shall also bear the return logistics costs. After confirming the warehouse's receipt of the returned product, both parties shall record the case in the spreadsheet promptly. The distributor shall provide it to our company's relevant personnel for verification during payment settlement, and our company shall arrange the refund promptly after verification. (For products with scratches or issues affecting resale, only 50% of the cost will be refunded.) VII. Others 1. Self-purchased accessories have no warranty period. If self-purchased accessories are damaged on arrival, they can be returned for replacement; our company shall not bear any costs for non-damaged-on-arrival issues (such as incorrect model purchase or incompatibility requiring return and replacement). 2. Our company reserves the final right of interpretation of these terms. Any disputes during the contract validity period shall be resolved through mutual negotiation, and supplementary agreements may be made if necessary. 3. The warranty is only applicable to the original purchaser and is non-transferable. Scooters purchased from other sources, used scooters, or second-hand scooters are not covered by the warranty. Show more