Offering an empty, environmentally friendly refillable 18 oz conditioner bottle. Pair with our 1 gallon conditioner for a cost-saving solution that also saves resources while enhancing your bathing experience and state of mind. This bottle is made from recyclable plastic with gold printed Mālie lotus' to match any decor. This product is FINAL SALE (no returns or exchanges) along with all products from Mālie's Eco-Refill Collection. Mahalo. pump directions 1. Check to see if the pump has a pump clip attached (it will be the same color as the pump itself). Remove the clip.2. Ensure the circular base of the pump is screwed on tight to the neck of the bottle, by turning it clockwise.3. The top of the pump will indicate counterclockwise to “open” and clockwise to “close”.4. To open the pump, turn the top counterclockwise until you feel it click into place.5. To release the product, push down on the pump to prime and allow the product to make its way up the dip tube/straw. It may take 5-10 pumps for the product to dispense.6. To close the pump, turn the top clockwise until you feel it click into place.7. If you have completed the above steps and the product still does not come through the pump, please contact us at [email protected] and we can offer assistance.